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Delivery Options & Policies
scroll down to see our shipping options and
policies
Updated 5-29-15
Now
offering FREE FREIGHT from our Michigan office...
(based on
quantity of materials purchased and delivery location. Discounts begin with
a $2,500 purchase)
"Fuel costs are down, buy now and save
on delivery!"
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Free Shipping & Discounted Offers are valid from our Michigan location
only
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Discounts & Free Shipping
are based on quantities of qualifying materials purchased
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Freight discounts are limited to our
standard production items (log siding, paneling & trims)
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Valid on shipments within the
continental USA & Canada
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Not valid with Clearance Items or custom woodwork.
However,Sale Items do qualify!
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Freight discounts are limited to
one (1) delivery per order.
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Free Freight and discounted shipments
are as flexible as we can possibly make them, however, they are scheduled
by the availability of our trucks and trailers first.
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All Canadian customers will be
responsible for broker fees and all GST taxes in full
Enter your address below for mileage and directions from our
location to yours...
Our goal is to deliver your Skyline Woods
products to you quickly, safely and efficiently. While Skyline Woods mills
and custom crafts all of its solid wood products, we contract all of our
deliveries with professional freight services. This allows us to get your
order to you faster and maintain lower prices. A Woodworkers Shoppe customer
representative will work with you to determine the best method of delivery
for your order. For convenience and safety of all concerned please follow
the guidelines for the delivery method that is selected for you below:
I.Semi Truck
- Flat Bed Trailer Delivery-for large orders 
The contracted delivery drivers do not carry
unloading equipment, such as forklifts. For this method of delivery, a
forklift is required and it is your responsibility to have a forklift and
operator available to unload your order. The forklift must be able to lift a
minimum of 12 ft. and 2500 pounds. Please consider that the delivery area
must be large enough to accommodate the unloading of the flatbed with a
forklift and must be done so in a timely manner.
II.Semi Truck w/Enclosed Trailer Delivery (Light
Freight)-small orders
This shipment method is designated for
small orders that ship long distances. The delivery truck is usually a
box semi truck (as shown here), which typically means that the product will
have to be unloaded off the back of the truck by a fork lift or by hand if a
fork lift is not available. The trucks can be as large as a full semi
so please be sure to have ample room for the truck to maneuver if the order
is being delivered to a residence.
Whenever product is shipped by a
common carrier it is more economical to have it shipped to a business
or commercial address rather than a residential address. Residential
delivery by this means is to the foot of your driveway at roadside unless
you live on a busy roadway. In that case the carrier will notify you of the
nearest location.
Once the product
leaves The Woodworkers Shoppe location, it is the carriers responsibility to
deliver the product undamaged. In the unlikely event that damage does occur
during shipment, we recommend that you accept it, but have noted by the
driver on the
carriers delivery receipt exactly what damages have occurred.
Make sure that any damages or loses are noted on the delivery receipt before
the driver ever leaves the premises. Then, immediately notify your
Woodworkers Shoppe customer sales representative.
If damages are witnessed after the driver leaves, take
detailed clear photos and notify your sales rep immediately by phone and by
sending digitally through email.
The
Woodworkers Shoppe will ship the replacement product back to you in a timely
manner. Save all materials and original packaging and boxes for the carriers
inspection and pick-up of merchandise.
III. Pick-up
Flatbed and Trailer Delivery - most common orders
This is the most flexible and common method of
delivery. While this method of delivery is flexible, and can often be
unloaded directly at your door, you must consider if there is ample space
for both a pick-up truck and trailer. Larger orders will require a forklift
and operator for unloading. Your Woodworkers Shoppe customer representative
will advise you when your order is placed.
In some cases, hand unloading will be the only option. The driver will
assist in removing the materials from the trailer for you and your help to
unload at the job site. The drivers time is very valuable and delivery
times
need to be kept to a minimum. In
order to avoid additional charges, please have additional/sufficient help on
hand to unload your order in a timely
manner.
If for any reason your order cannot be delivered to your door,
such as excessive snow, mud or foliage, your order will be unloaded at the
nearest possible location.
If your delivery site cannot be accessed with a trailer, you
may need to consider using two pick-up flatbeds for delivery. A flatbed load
contains three units while a trailer load contains eight.
If you have not arranged for a forklift or additional help to
unload your order in a reasonable amount of time,
your order will be returned to The Woodworkers Shoppe. It will then be your
responsibility to arrange the delivery of your order.
Thank you for your cooperation in the shipping,
delivery and unloading of your Skyline Woods order. By following these
guidelines you can be assured that your order will be delivered in the best
condition possible.
Damaged Claims:
All products have been checked and carefully
packed before shipping.
Upon receipt, the
carrier assumes full responsibility for safe arrival of the merchandise.
Should the package
or any portion be damaged apparent or otherwise, a claim must be filed with
the carrier. Your delivery receipt must be signed by you and the delivery
driver indicating the damaged goods.
Save all materials
and original packaging and boxes for the carriers inspection and
pick-up of merchandise.
Apparent
Loss/Damage:
Apparent loss or damage must be noted
on the Freight Delivery Receipt and signed by the driver. Failure to
do so will result in refusal of the carrier or The Woodworkers Shoppe to
honor any and all claims. Save all materials and original
packaging and boxes for the carriers inspection and pick-up of merchandise.
Apparent loss or damage on pick-up flatbed
with trailer must be noted to driver and a phone request will be made by the
driver to a Woodworkers Shoppe representative.
Non Apparent
Damage:
When damage is non
apparent until the merchandise is unpacked, a claim for concealed damage
must be filed and verification must be made by use of photos!
We
require that all products should be unpacked within 10 business
days of receipt for a claim to be valid. Upon discovery, a phone request
must be made to The Woodworkers Shoppe with support photos sent to your
sales representative.
Pending claims for
damaged merchandise are not valid reasons for withholding payment.
We will do whatever
necessary to repair or replace damaged items.
Save all materials
and original packaging and boxes for the carriers inspection and
pick-up of merchandise. Take photos!!! Photos are important in settling a
claim!
Picking Up Orders:
Picking up your own order will always
be an
option; whether your looking to cut freight costs or to get away to beautiful Northern Michigan. You are always
welcome to pick up your order and visit our spectacular showroom and tour
our Skyline Woods Milling Facility. We can load your order in the back
of a truck or on a trailer, your sales representative will inform you on
what equipment is required to haul your order. Please be aware of weather
conditions and the protection of your wood materials when transporting.
Proper tie downs and tarps are not the responsibility of The Woodworkers
Shoppe and will be your responsibility solely. It is always a good idea to
bring your own plastic or tarp even if it looks like a nice day.
800-818-9971
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